Shipping Policy
Last updated: September 9, 2026
At Kessdi we ship worldwide. This policy explains how we process orders, how long delivery takes, what it costs, and who handles customs and failed deliveries.
1. Order processing time
All orders are processed within 1–2 business days after payment verification. Business days are Monday–Friday, excluding public holidays in the fulfillment location. Orders placed after 17:00 (destination warehouse local time) or on weekends/holidays start processing on the next business day.
2. Fulfillment methods and delivery estimates
We use two fulfillment models. Estimated delivery below is measured after processing is complete.
Local fulfillment applies only to items explicitly marked “ships from local warehouse” on the product page. If an item is not marked as local, it is fulfilled via direct fulfillment from China.
3. Shipping costs
We offer free standard shipping on all orders to most destinations. No minimum order amount is required for standard free shipping. If a faster service becomes available for a specific route, its fee will be shown at checkout before payment. The price shown at checkout is final; we do not add hidden shipping fees at a later stage.
4. Order tracking
Once your order leaves the warehouse, we send a shipping confirmation email to the address used at checkout. The email includes:
1、Carrier name;
2、Racking number;
2、Racking link (local carriers or the cross-border tracker used for China-direct orders).
Tracking status may take 24–48 hours to update after the first scan. For China-direct orders, tracking can be limited during international transit and customs clearance.
5. Taxes, duties and import fees
Prices on kessdi.com are shown excluding import duties unless stated at checkout. For international orders, destination customs may charge import duty, VAT, GST or similar taxes. These charges, when applicable, are the responsibility of the recipient. Kessdi does not collect or estimate every country’s duties in advance; exact amounts depend on your local customs rules and order value. If you have questions before ordering, contact support@kessdi.com.
6. Delivery areas and restrictions
We ship to most countries. Some remote areas, P.O. boxes, military addresses (APO/FPO/DPO), or regions with carrier/restriction limits may not be eligible for local fulfillment and may require additional time or alternative arrangements. Available shipping options for your address are confirmed at checkout.
7. Failed deliveries, wrong address and returns in transit
If we can’t deliver your order because the shipping address you provided at checkout was incomplete or incorrect, the package may be returned to us. In that case, we’ll email you to correct the address. If you ask us to reship the order, a reshipping fee may apply. Or, we can refund the order minus the original shipping cost — but only if you didn’t already get free standard shipping. Since standard shipping is free, only extra paid express services would be deducted.
If the carrier marks the package as lost after the estimated delivery window, contact support@kessdi.com within 7 days of the expected delivery date. We’ll start a carrier investigation and, if applicable, reship or refund.
If a package gets returned to us because customs refused it or because duties weren’t paid, it will be handled under our Return Policy. Return shipping costs will depend on the reason for the return.
If you need to return an item after it has been delivered and signed for, you are responsible for the return shipping costs — whether or not the item has been opened or used.
8. Delays
Transit estimates are not guarantees. Delays may occur due to peak seasons, weather, carrier disruptions, airline capacity, or customs inspection. For China-direct orders, customs clearance can extend total delivery beyond the 14–30 business-day estimate. We will notify you by email if we become aware of a significant delay.
9. Contact
Shipping questions: support@kessdi.com
General enquiries: info@kessdi.com
Kessdi Technology Co., Ltd.
Room 1216, Building 1, 1 Kehui Road, Songshan Lake Park, Dongguan, Guangdong 523808, China
US logistics/returns hub: 4388 Shirley Boulevard, El Monte, CA 91733, United States
This policy may be updated from time to time; the “Last updated” date shows the current version.